Responsible Gaming

Gambling always carries a risk of financial loss. You should never stake money that you cannot afford to lose or that you need for essentials such as rent, education, family expenses, loans, or medical needs.

On Bet365, you can adopt safe habits that help you enjoy betting responsibly:

• Treat all betting and casino games as entertainment, not as a source of regular income.
• Set a clear budget for your play and decide your limits before you start gambling.
• Use account tools such as deposit limits, stake limits, and reality checks to keep control of your gaming sessions.
• Take regular breaks so that gambling does not affect your work, studies, family time, or sleep.
• Avoid chasing losses or increasing stakes to recover money. Losses are part of gambling.
• Keep your account details secure and do not allow anyone else to use your profile for play.

Responsible gaming means you protect your financial and emotional health. Planning your betting, using limits, and monitoring your behaviour help you stay safe while playing online.

Gambling addiction can develop gradually and may be difficult to notice at first. It is important to observe your own betting and ask yourself if play is still under your control.

Warning signs that you or someone close to you may have a gambling problem include:

• Spending more money on betting than you can afford and ignoring planned limits.
• Feeling restless, irritated, or anxious when you try to reduce or stop gambling.
• Chasing losses by increasing your stake size or playing longer than planned.
• Hiding gambling activity or lying to family, friends, or colleagues about how much you play.
• Borrowing money, selling belongings, or delaying important bills to fund gambling.
• Allowing betting to interfere with work, studies, or household responsibilities.
• Thinking about gambling all the time, even when you are busy with other tasks.
• Using gambling to escape stress, loneliness, sadness, or other difficult emotions.
• Repeatedly trying to stop or control your play and failing to do so.
• Feeling guilt, shame, or hopelessness after gambling, but continuing to play.

Gambling addiction is a serious condition that needs attention and support. Early recognition of these indicators helps you take steps to protect your life, money, and relationships.

Problem gambling can be managed, and recovery is possible. Timely action, honest self-assessment, and professional support can help you regain control over your play.

Practical recommendations that can help prevent or address gambling addiction include:

• Set strict deposit limits and loss limits on your account and reduce them if you feel at risk.
• Use time-out or temporary suspension features to pause all betting for a chosen period.
• Consider self-exclusion if you feel unable to control your gambling behaviour.
• Keep a written record of your deposits, withdrawals, wins, and losses to understand your real spending.
• Remove saved payment methods on gambling sites and avoid keeping large balances in your gaming wallet.
• Do not gamble when you are tired, stressed, under the influence of alcohol, or using any substances.
• Talk openly to a trusted family member or friend about your gambling and ask for support.
• Seek help from a counsellor or support service that specialises in gambling addiction.
• Replace gambling time with healthy activities such as exercise, hobbies, or social interactions.
• If you have debt due to gambling, speak to a financial adviser or debt counsellor to make a realistic plan.

Taking these steps reduces harm and supports a safer, more controlled relationship with gambling.

Professional support can be very useful if you feel your gambling is no longer under control. Confidential help is available in India through a range of services that understand addiction and mental health.

Main external help organisations and resources in India include:

• National Helpline for Mental Health (Tele-MANAS): 14416 or 1-800-891-4416
  Government of India helpline for mental health support, including stress related to gambling.
• iCall (TISS): https://icallhelpline.org
  Free, confidential counselling by phone and email for emotional distress and addictive behaviours.
• Vandrevala Foundation Mental Health Helpline: https://www.vandrevalafoundation.com
  24×7 emotional support by phone, WhatsApp, and chat for people across India.
• Fortis National Mental Health Program: https://www.fortishealthcare.com/mental-health-programme
  Professional psychological services, including treatment for behavioural addictions.
• Your local clinical psychologist or psychiatrist:
  You may contact a registered mental health professional in your city for specialised treatment.

If you feel at risk of harming yourself, contact emergency services in your area or go to the nearest hospital without delay.

If you feel your gambling is becoming difficult to control, you can contact Bet365 customer support for assistance with responsible gaming tools. Our team can guide you on limits, time-outs, and account restrictions.

You can reach Bet365 support in India through:

• Live chat in your account, subject to availability in your region.
• Email support through the help section of the website or app.
• Online help centre pages that explain responsible gaming policy, account tools, and safety tips.

Customer support can provide information about control tools but cannot offer financial advice or clinical counselling.