Bet365 Privacy Policy

This platform collects personal information only to the extent required to provide lawful online betting and gaming services, to meet legal duties, and to maintain account security.

Types of personal data collected

• Identification details: name, date of birth, nationality, government ID details where required by law.
• Contact information: address, email address, mobile number and other contact data.
• Account information: username, encrypted password, security questions, preferences.
• Transaction and payment information: payment method details, deposits, withdrawals, betting history, wins and losses.
• Technical data: IP address, browser type, device identifiers, operating system, app version, access times, log files.
• Responsible gaming information: self-exclusion status, limits, communication relating to safer play.

Why personal data is collected

Personal information is collected and processed for:

• Opening, verifying and managing user accounts.
• Providing betting and casino services and handling transactions.
• Meeting Know Your Customer (KYC), anti-money laundering and counter-terrorism financing obligations under Indian and international standards, as applicable.
• Preventing fraud, match-fixing, account misuse and other illegal activity.
• Providing responsible gaming tools and support.
• Responding to user service queries and complaints.
• Meeting tax, audit and reporting duties, where required by law.

Technical and organisational protection measures

The operator uses appropriate technical and organisational safeguards to reduce risks to personal information, including:

• Encryption of data in transit and in storage where appropriate.
• Segregated and access-controlled databases.
• Multi-factor authentication and strict access controls for staff and service providers.
• Regular security monitoring, logging and incident response procedures.
• Ongoing staff training on confidentiality and data protection obligations.

No online system can guarantee absolute security, but reasonable industry-standard measures are applied to protect personal information from loss, misuse, or unauthorised access.

User rights regarding personal information

Subject to applicable law, users in India have the right to:

• Request access to their personal data held by the operator.
• Request correction of inaccurate or incomplete information.
• Request deletion or anonymisation of information, where no longer needed and where retention is not required by law.
• Object to or limit certain processing activities, such as direct marketing.
• Withdraw consent for certain processing where consent is the legal basis.

Requests may be subject to identity verification and legal restrictions, for example where records must be retained for regulatory or dispute purposes.

Compliance with India laws

Processing of personal information is carried out in alignment with:

• The Digital Personal Data Protection Act, 2023, to the extent applicable.
• Information Technology Act, 2000 and its rules relating to reasonable security practices.
• Any state-level or central rules relevant to online gaming and financial transactions.

Where required, additional safeguards are adopted to match international data protection standards, including the principles similar to those found in the GDPR.

Personal data is used only for lawful, specific and legitimate purposes. Processing activities are limited to what is necessary for the functioning of the online betting and casino services and to comply with regulatory demands.

Main purposes of use

Personal information may be used to:

• Create, operate and maintain the user account.
• Process deposits, bets, games, and withdrawals.
• Verify identity, address and eligibility to use the services.
• Communicate service messages, account alerts, and policy updates.
• Provide customer support and resolve complaints or disputes.
• Implement responsible gaming measures and interventions.

Service improvement and analytics

Aggregated and pseudonymised data may be used to:

• Monitor website performance and app stability.
• Analyse user behaviour patterns for security and service optimisation.
• Improve layout, navigation, and product offerings.
• Produce internal reports on activity levels and risk management.

Marketing and preferences

Where permitted by law and based on user consent or legitimate interest, the operator may:

• Send information on product updates and relevant offers through email, SMS, push notifications or in-account messages.
• Use profile and transaction data to personalise communication and limit irrelevant messages.

Users can manage certain marketing preferences in the account settings or through unsubscribe options in messages. Even after opting out of marketing, service messages relating to account, security or legal information will still be sent.

Regulatory and compliance use

Personal information may be processed to:

• Meet anti-money laundering and counter-terrorism financing requirements.
• Co-operate with law enforcement, regulators or courts.
• Conduct sanctions screening, fraud checks, and risk assessments.

All processing is handled in a fair and transparent manner and is recorded in internal logs to show compliance where required.

Users have the right to know what personal data is stored and how it is used. This section explains how to access, update or delete information, and how security checks and payment processing work.

How users can access their personal data

• Core profile information and account data can be viewed by logging into the account and visiting the profile or account section.
• For a detailed copy of personal information, a written request may be required through the designated contact channel in the account or help pages.
• The operator may request proof of identity to prevent unauthorised access.

Updating or correcting information

Users can:

• Update most contact details directly in the account settings.
• Request correction of data that cannot be changed directly, such as verified identity details, by submitting supporting documents.

The operator may refuse or delay changes in records where this would conflict with legal duties, for example in ongoing investigations or disputes.

Deletion of personal data

Users may request deletion or anonymisation of personal information where:

• The account is closed.
• Data is no longer required for the purposes for which it was collected.
• Retention is not mandated by law, regulation, payment scheme rules or responsible gaming obligations.

Certain records must be kept for a legally defined period for accounting, tax, anti-money laundering, and dispute resolution purposes, even after account closure.

Security checks and payment processing

By using the services, the user consents to:

• Identity, age, address, risk and security checks carried out by the operator or its authorised agents.
• Processing of payment and transaction information by banks, card schemes, payment gateways, wallet providers or other authorised payment service providers.

These external entities process personal information only for payment, verification and anti-fraud purposes and are required to maintain confidentiality and security aligned with applicable laws and industry standards.

This website and its online betting and casino services are intended solely for persons aged 18 years and above or the higher legal age in the user’s state, if applicable. Opening or using an account by a minor is prohibited.

Age restriction and verification

• During registration and at later stages, users are required to confirm that they are at least 18 years old.
• Age and identity checks may be carried out using documents such as PAN, Aadhaar, passport, or other government-issued proofs, in line with law and risk assessment.
• The operator cannot independently confirm age without suitable documents and relies on users and guardians to ensure that minors do not access the services.

Handling data of minors

If it is discovered that personal data relates to a person under the legal age:

• The account will be suspended and then closed.
• Any personal information of the minor that is not required for legal or regulatory reasons will be deleted or anonymised.
• Wagers placed by or for a minor may be treated according to applicable laws and internal policies.

A parent or legal guardian who believes that a minor has provided personal data to this website should contact the operator using the details in the help or contact section. After verifying the identity and relationship, the operator will take appropriate steps to delete or restrict the minor’s information, subject to legal retention requirements.

Personal information of users in India may be stored or processed in data centres and systems located in India or outside India, depending on the location of group companies and service providers.

Where personal data may be processed

• Data may be transferred to jurisdictions where technology partners, payment processors, risk management providers, analytics providers and customer support centres operate.
• Such locations may have different data protection laws from those in India.

Consent to cross-border transfers

By using the website, creating an account or providing personal information, the user consents to the transfer, storage and processing of data in jurisdictions outside India for purposes described in this Privacy Policy.

Safeguards for international transfers

To protect user information during international transfers, the operator:

• Chooses partners that follow recognised security and confidentiality standards.
• Uses contractual safeguards, such as data protection clauses, to require partners to handle personal information only on documented instructions.
• Limits access to personal data to those who need it for the relevant services.

All partners are required to keep personal information confidential and to use it only for the authorised purposes stated in this document.

The rules in this Privacy Policy describe how personal data is collected, used and protected. In some circumstances, a legal disclaimer may clarify, limit or qualify how these rules apply.

Scope and effect of the disclaimer

• Certain provisions may be adapted over time due to changes in law, regulatory guidance or technical practices.
• Where there is a conflict between this Privacy Policy and mandatory legal requirements, the legal requirements take priority.
• The operator does not accept liability for unauthorised access beyond its reasonable control, provided appropriate safeguards were in place as required by law.

Acceptance of the disclaimer

This Privacy Policy and any related disclaimer become effective between the user and the operator when the user:

• Creates an account, clicks to accept or agree to the terms online, or
• Continues to access or use the website or services after being informed of the current version.

By such acceptance, the user acknowledges that personal information will be processed as set out in this document, subject to applicable laws and user rights described here.

Cookies are small text files stored on the user’s device by the browser when visiting websites. This website and related apps use cookies and similar technologies to support core services and to improve user experience.

Purpose of cookies

Cookies may be used to:

• Keep users logged in and maintain session security.
• Remember language, region and interface preferences.
• Collect statistics on page visits, technical performance and interaction patterns.
• Analyse behaviour in an aggregated form to detect fraud or abuse.
• Personalise content, such as recommended events, games or settings.

Types of cookies

• Strictly necessary cookies: essential for navigation and basic functions of the website.
• Performance and analytics cookies: help understand how the website is used so that services can be improved.
• Functionality cookies: remember choices and preferences.
• Targeting cookies: may be used to limit or measure marketing communications, in line with law and user consent.

Cookie retention

Unless a shorter period is mentioned in the browser or settings, cookies used for analytics, preferences and similar functions are stored for up to 1 year from the last visit, after which they are deleted or refreshed.

Users can manage cookie settings through their browser or device controls. Disabling certain cookies may affect the availability or performance of some parts of the online services.

Access to and use of this online betting and casino website are subject to this Privacy Policy, the terms and conditions, and any applicable rules displayed on the site.

By:

• Registering an account,
• Accessing or browsing the website, or
• Continuing to use the services after being notified of updates,

the user is deemed to have fully accepted the current version of this Privacy Policy.

The latest version published on the website always prevails over any earlier version. Users are encouraged to review this document regularly so they remain informed about how personal data is collected, used, stored, disclosed and protected.

In certain situations, personal information may be shared with third parties. Sharing takes place only where needed for the services, where required by law, or where the user has given consent.

Situations where data may be shared

Personal data may be disclosed to:

• Payment service providers, banks, card schemes, wallet operators and financial institutions for processing deposits, withdrawals and refunds.
• Identity verification agencies, credit reference agencies (where permitted) and KYC service providers.
• Technology partners providing hosting, security, analytics, customer support, messaging, and anti-fraud tools.
• Professional advisers such as auditors, lawyers and consultants, under duties of confidentiality.
• Government authorities, regulators, courts or law enforcement where required by law, regulation, court order or lawful request.
• Other entities in the same corporate group, where necessary for centralised services, risk management or compliance.

Where a list of key partners or categories of third parties is published on the website, users can refer to that list for more detail. If a new category of recipient is added in a way that affects users materially, notice may be provided through the website or by direct communication.

Consent and responsibility of third parties

By providing personal data and using the services, the user consents to sharing information with third parties for the purposes described in this Privacy Policy.

Third parties process personal data according to their own privacy practices and legal obligations. The operator takes reasonable steps to ensure that such parties:

• Receive only the minimum data necessary for their tasks.
• Use personal information only for the agreed purposes.
• Maintain appropriate confidentiality and security standards.

Users are encouraged to review the privacy notices of relevant payment providers or external partners where those services are used directly.

The website may contain links or references to third-party websites, apps, tools or services that are not operated or controlled by this platform.

Third-party content and policies

• Each external website or service has its own privacy policy, terms and data practices.
• The operator is not responsible for how such third parties collect, use, store or share personal information.
• Inclusion of a link does not mean that the operator endorses the content or practices of the external site.

User responsibilities when leaving the site

When users leave this website by clicking a link or using an embedded service:

• Personal data may be handled according to the external party’s policies.
• Users should review the privacy policy and terms of the external site before providing any personal or payment information.

Users access third-party websites or services at their own risk and should take appropriate steps to protect their privacy and devices, such as checking the URL, using updated software, and using secure networks.